Frequently Asked Questions

ORDER RELATED

Where am I able to ship to?

We can ship to virtually any address in the continental U.S., except P.O. Boxes or Military APO/FPO addresses. Please use an alternate shipping address. Note that there are restrictions on some products.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping option you choose, shipping date estimates may appear on the shipping quotes page.

How fast will my order ship?

Your order will ship as quickly as possible. Orders will typically ship within 1-3 business days. Shipping time frames are subject to change during holidays, due to weather exceptions, and during peak season.

Can I cancel or make changes to my order?

Our goal is to process your order as quickly as possible, and because of that, it is unlikely that we will be able to make any edits or adjustments to your order once it’s been submitted. This includes ordered items, modifying sizes or patterns, canceling orders, and changing the shipping address. Returns can be requested online through customer service at [email protected]

How will my order ship?

We ship all orders using UPS/UPS SurePost. As soon as your order leaves our facility, an email with a link to your tracking information will be sent. Sometimes our automated emails will filter to your Spam, Junk, or Promotional folder. Please check there if you do not see your confirmation email in your inbox, as that’s typically a good indicator of what inbox your tracking information will filter to. We currently cannot accept P.O. Boxes or Military APO/FPO addresses. Please use an alternate shipping address. TUO Gear cannot guarantee delivery times once your package leaves our warehouse. Delays are possible with the carrier during transit.

4-7 Business days / Free Standard Shipping

In-stock orders generally ship within 1-3 days. Once in transit shipments normally take around 5-7 business days to arrive. Continental US ONLY. Delivery is NOT available to APO/FPO addresses or PO Boxes.

2 Business days

In-stock orders placed by 1:00 pm EST (Monday – Friday) are guaranteed same-day shipment. Your order will arrive in 2 business days by the end of the second business day. Continental US ONLY. Delivery is NOT available to APO/FPO addresses or PO Boxes.

1 Business day

In-stock orders placed by 1:00 pm EST (Monday – Friday) are guaranteed same-day shipment. Your order will arrive by the end of the next business day. Continental US ONLY. Delivery is NOT available to APO/FPO addresses or PO Boxes.

I only received part of my order, where is the other part?

If you’re missing an item, please reach out to us at [email protected] so that we can look into this for you.

Where is my order and how do I track it?

TUO Gear will send a tracking email you can use to track your package while in transit. If you haven’t received your tracking information, please check your Spam, Junk, or Promotional folder. 

My package says delivered but I can’t find it, what do I do?

Before reaching out, ask the other members of your household and any neighbors close by. If it still hasn’t shown up, contact the local carrier who delivered and ask where they put the package, and who dropped it off. The carrier will have the most up-to-date information, and in most cases, the package is usually found. If you’re still unable to locate your package after contacting the carrier, please contact us at [email protected] and we will help you resolve the issue as quickly as possible.

Do you ship to Canada?

Unfortunately, we do not ship to Canada at this time.

Do you ship internationally?

We currently are unable to ship internationally. We are hoping to be able to in the future!

Does TUO Gear offer a military discount?

We currently offer military discounts. Please reach out to us at [email protected] for more info.

Can I use multiple discount codes?

Only one promotional code can be used per order.

Can I use multiple credit cards on an order?

We can only process an order with one single credit card payment. Some of our customers will purchase multiple digital gift cards as a workaround for this!

Can I use multiple TUO Gear digital gift cards on an order?

Absolutely! You can use multiple gift card codes on a single order! You’re able to purchase a digital gift card directly from our website HERE.

RETURNS

How do I process my return?

Gear must be new, unworn, and returned within 60 days of the original purchase date. Please use our contact form here and a Return Authorization will be set up and sent to you for returns.

To request your return you will need both the Customer PO from your original sales confirmation email (or packing slip) and the email address tied to the order.

**Make sure to keep your tracking number until your return is complete**

Please keep in mind that during peak seasons returns and exchanges can take up to 4 weeks to complete once we receive your product.

Where do I send my return?

Once you have completed the Return Authorization process outlined above, you will be given a UPS return shipping label.

Can I exchange an item for a different size/pattern/model?

Yes as long as inventory is available. Please reach out through the Contact Us form.

I received a gift, but it doesn’t fit. What are my options?

Please reach out through the Contact Us form and we will work on an exchange.

Does TUO Gear have an apparel warranty?

Please see our lifetime apparel warranty information here.